Since every piece of Jewelry is hand-made, it takes 3-5 days to create your order & 3-5 days to ship your order with USPS.
Once you place your order, our artist starts working immediately.
Our team of jewelers takes your pet and brings their image to life on one of our pendants. The pendant goes through a series of complex processes to ensure your jewelry is as lifelike as possible.
Once everything is quality-checked, it gets handed off to USPS and sent straight to your doorstep!
I entered the wrong address when placing my order
Send us an email ASAP at reinediem@gmail.com
Returns and exchanges
We offer a one-year warranty on Fading, Tarnishing, or breaking!
All our pieces are thoughtfully handcrafted and tailored to your specifications. Typically, we don't accept returns or exchanges on personalized items. However, we recognize our jewelry's sentimental value and would like to work with you to find an amicable solution. Please reach out to us by sending an email to reinediem@gmail.com
We are delighted to be able to offer complimentary engraving on a wide variety of our pieces. Engraving options vary depending on the style of your preferred piece. You can choose from our range of fonts and motifs, or have your own doodles and handwriting engraved.
Engraving Guidelines
The following can be engraved:
• Doodles can be drawn online or uploaded as a JPG or PNG file (Please see our Doodle guidelines below)
The following cannot be engraved:
• Inappropriate language
• Offensive symbols
• All fonts - only the fonts available on our website can be engraved (Simple, Block, Deco, Script, Arabic)
Doodle DOs & DON'Ts
• Do think about scale. If possible, draw your doodle to fit a piece of paper sized 14cm x 9cm
• Do create simple line drawings
• Don't include shading or fill
• Don't submit complicated drawing or images
